COVID 19 Guidelines
New Spa Guidelines
At this time, our highest priority is the safety, health, and well-being of everyone. Based on recommendations from global health authorities, we are enhancing the frequency & scope of the cleanliness of the spa which includes routine sanitation following each appointment.
We are currently not allowing any walk in appointments or shopping. If you need products please call ahead and arrange for curbside pickup. If you would like a service you can call or text to check our availability.
What you need to know for your appointment
Before you arrive: We ask that you read and sign our health release form. This will be emailed or texted to you. If it is not signed digitally before your appointment we will ask that you fill out and sign one when you come in. To keep things moving we ask if you can fill it out before your appointment.
IF FOR ANY REASON YOU DO NOT FEEL WELL OR ARE COMPROMISED IN ANY WAY PLEASE CANCEL YOUR APPOINTMENT. PLEASE DO NOT PUT YOURSELF OR OTHERS AT RISK. PLEASE WEAR A MASK WHEN ENTERING AND LEAVING THE SPA. (Depending on your service you may be asked to leave the mask on the entire service or able to take it off) We ask that if you are not wearing your mask for a service that you limit talking. *if for any reason you cannot wear a mask please let us know beforehand.*
Arrival : When you arrive at the spa please stay in your car and TEXT or CALL to let us know you have arrived. When your service provider is ready for you we will TEXT you to let you know that you can enter the spa. (We have temporarily closed our relaxation waiting area) If this is not an option for you please let us know and we will come up with another option. We ask that you limit the items that you bring into the spa. Perhaps just your phone & payment (rather than handbags)
Upon entering the spa we ask that you use the hand sanitizer provided .
We will be taking your temperature with a touchless thermometer.
Your service provider will be up front to greet you and take you back to a sanitized treatment room and begin your service. After or during your service (if possible) your service provider will rebook your next appointment and take payment if possible. If you need any products or gift cards please let us know and we will get them for you. If you would like touchless payment options you can login to your account and add your credit card info or you can call us and we can enter your information & save it to your secure account. We ask that if you are paying in cash that you have exact change if you can.
Please DO NOT bring any other extra guests with you and please do not bring children to your appointment at this time if they do not have an appointment as well.
Gratuities- We ask at this time that all gratuities in cash be handed personally to the service provider or left on their stations. (we still have envelopes if you need to grab one. PLEASE DO NOT LICK THE ENVELOPE IF YOU USE ONE).
You can also venmo or zelle them their gratuity. We will have their id for each account typed up and listed in their rooms and out front. Any gratuities put on credit cards during checkout will go into the service providers paycheck and they will get on payday.
Hair Care services- as of right now we will be offering a quick blow dry with the service. If you would prefer to leave without a blowdry please let us know when making your appointment. We will also offer dry cutting services if you prefer. If you request this when making your appointment we require you come in with hair that has been washed & blow dried within 3 hours.
We are trying to limit multiple people coming in contact with cash. We understand that this can feel like alot and as time goes on we will hopefully be able to loosen up on all the requirements, but as of now we feel this is the safest way to go. As we continue to be open and see what works and doesn't work we will always keep you informed of what changes, if any, we will make.
IF YOU HAVE BEEN EXPOSED TO COVID 19 OR ARE CURRENTLY AWAITING RESULTS FROM A TEST PLEASE CANCEL AND RESCHEDULE YOUR APPOINTMENT FOR AFTER YOU HAVE RECEIVED YOUR RESULTS. IF ANYONE SHOWS SYMPTOMS WE RESERVE THE RIGHT TO REFUSE SERVICE AND HAVE YOU RESCHEDULE FOR ANOTHER DAY.
We are going to try our best to not have clients come in contact with one another. If this is not possible and you run into an area where another client is checking out please try to respect one anothers space and follow social distancing rules. If you are uncomfortable for any reason we can find a safe place for you to wait.
If you have any questions or concerns please feel free to reach out to us. As new information is made available to us we will adapt to whatever we need to do to ensure that you have a safe relaxing visit with us.
I have spent a lot of time speaking with other spa and salon owners from all over the USA and I feel that the precautions we are taking are in the best interest of everyone. We want you to feel safe and relaxed at the spa. We were closed for a long time and we want to do everything we can to do our part to make sure that this doesn't happen again in the near future and that no one is at risk by coming to the Element Day Spa.
We have missed you guys so much and we look forward to seeing everyone. Thank you again for your patience and continued support. We ask for you patience as we navigate through everything.